Returns & Exchanges

At The UGG Store, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy on all unworn items in their original packaging. Whether you need a different size or a complete refund, our dedicated team is here to ensure your shopping experience is seamless and secure.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the unworn UGG products back into their original shoebox and secure them inside a sturdy shipping mailer to prevent damage during transit.

3

Attach Shipping Label

Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your package over any old labels.

4

Drop Off and Track

Hand your package to your local postal carrier or drop it off at a designated collection point, keeping your tracking receipt until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing