Frequently Asked Questions
Everything you need to know about your favorite sheepskin boots and accessories.
Are your products made from genuine Australian sheepskin?
Yes, all our footwear is crafted using 100% premium, A-grade Australian sheepskin to ensure maximum comfort, breathability, and durability.
How long does shipping take?
Standard shipping typically takes 3-7 business days within Australia. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I choose the correct size?
Sheepskin boots should feel snug but not uncomfortable at first, as they will stretch and mold to your feet over time. We recommend checking our detailed Size Guide before purchasing.
How should I clean and maintain my UGG boots?
To maintain the quality of your boots, we recommend using a specialized sheepskin water and stain repellent spray. Avoid machine washing and never dry them in direct sunlight or heat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options including Afterpay and Klarna.